Terms and Conditions

Welcome to RCH Service India Private Limited (“RCH India”).  These Terms of Service (“Terms”) are a binding contract between you (“you” or “your”) and RCH India (“we”, “us” or “our” or “RCH India”) with respect to our website at https://rchserviceindia.com/ and its subdomains, if any (our “Site”), through which we offer our services (together with our Site, our “Services”) as an Operational and Analytical support centre for the global operations of Roc 360. The website is owned and operated by RCH India. Before you click on the “I accept” button or use our Services, read these Terms carefully.  By clicking on the “I accept” button or using our Services, you are agreeing to be bound by and are becoming a party to these Terms.  You represent and warrant that you have the authority to enter into these Terms on behalf of any group or entity you represent.  You covenant to ensure that all users that gain access to our Services from you are bound by these Terms.  If you do not agree to all of these Terms, then do not click “I accept” and do not access and/or use our Services.

Additionally, by clicking “I accept,” you agree to transact with us electronically.  This means that you agree to receive electronically all disclosures, communications, notices and other information that we may send to you or be required to send to you under applicable law or otherwise pursuant to the terms and conditions set forth below.   If you do not wish to transact with us electronically, do not click “I accept.”  You have the option to receive disclosures, communications, notices and other information from us in paper format.  You also have the option to withdraw your consent to transact with us electronically in the future by emailing us at webadmin@rchserviceindia.com. You may update your contact details for receiving documents electronically or non-electronically by emailing us at webadmin@rchserviceindia.com

1. Scope of Services

RCH India provides Operational and Analytical support for the global operations of Roc 360. We provide accurate, quick, and seamless implementation of Roc 360’s initiatives and assist in its goal of process efficiency and a high level of support. We continuously strive to deliver operational excellence and are committed to the highest standards, while robust process guidelines ensure we are recognised and looked at as a reliable offshore team – one with considerable subject expertise..

We may alter, suspend, discontinue or subcontract our Services, in whole or in part, at any time and for any reason, without notice to the extent permitted under applicable law. Our Services may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons. In order to use our Services, you must have a computer, laptop or mobile device with Internet access that can access our Site.

2. Right to Use; Privacy Policy

Subject to these Terms and any other agreement between you and us, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to use our Services solely in the manner enabled by us and for your personal, non-commercial use.  Your right to use our Services is automatically revoked if you violate these Terms to the extent allowed under applicable law.  From time to time, we may upgrade our Services or make improvements to our Services.  You agree that these Terms will apply to any such upgrades or improvements.  The foregoing right is not a sale of any aspect of our Services or a sale of a copy of any aspect of our Services, and we and our partners and suppliers retain all right, title and interest in our Services.  We reserve all rights not expressly granted under these Terms.

Our Privacy Policy (the “Privacy Policy”) describes our collection, use and disclosure of data and information in connection with our Services.  We may update our Privacy Policy from time to time in accordance with its terms.  Our Privacy Policy is incorporated into these Terms, and you agree to the collection, use and disclosure practices in our Privacy Policy.

3. Login Credentials; Communications

By accessing this site, you agree as follows:

  • To receive communications, including emails, text messages, push notifications, mail and telephone calls, that are related to the Services.
  • That any communications from us may also include marketing materials from us or from third parties.
  • That any notices, agreements, disclosures or other communications that we send to you electronically are deemed to satisfy any legal communication requirements to the fullest extent allowed under applicable law.

You may update your contact details for receiving these communications by emailing us at webadmin@rchserviceindia.com.

You may opt out from receiving our marketing communications by emailing us at webadmin@rchserviceindia.com or selecting to unsubscribe as may be provided in the applicable correspondence.  You may update your contact details for receiving marketing communications by emailing us at webadmin@rchserviceindia.com.

To the extent in compliance with applicable law, we may record and monitor any telephone or electronic communications with you for quality or security purposes, to evidence your transactions or communications with us, or to comply with applicable law.

4. Fees and Payments


Access to our Site is free.  If you choose to purchase products or services through our Service, the price of such products or services will be provided to you prior to completing your purchase. 

5. Prohibited Conduct

We reserve the right, without prior notice and in our sole discretion, to decide whether your use of our Services violates these Terms for any of the above or below reasons or for any other reason, and if we do so, we may terminate your access to our Services.

You shall not, and shall not authorize or facilitate any attempt by another person to, use our Services to:

  • Damage, disable, overburden, impair or interfere with any other party’s use of our
  • Obtain or attempt to obtain any materials or information through any means not intentionally made available through our Services.
  • Use false or misleading information in connection with your user account or impersonate any other person living or dead (you acknowledge that we reserve the right to disable any user account with a profile that we reasonably believe is false or misleading, including a profile that impersonates a third party).
  • Harass, defame, threaten, stalk or intentionally embarrass or cause distress to another person or entity.
  • Exploit children under 18 years of age.
  • Invade the privacy of any person, including without limitation, posting personally identifying or otherwise private information about a person without their consent (or their parent’s consent in the case of a child under 18 years of age).
  • Create a false identity or engage in fraudulent activities.
  • Circumvent, remove or otherwise interfere with any security-related features of our Services, features that prevent copying or using any part of our Services, or features that enforce limitations on the use of our Services or Haus Lending’s content.
  • Introduce viruses, worms, Trojan horses and/or harmful code to our Services.
  • Send unsolicited emails to other parties, including promotions.
  • Reproduce or replicate content on our website without obtaining the necessary authorization.
  • Cause any incitement which threatens the integrity and security of India and;
  • Any other activity violating the terms and conditions contained herein.

We reserve the right to consider other conduct to be prohibited; the restrictions above are intended to be illustrative only.

6. Intellectual Property Rights

You agree and acknowledge that the structure, organization and code used in conjunction with our Services are proprietary to us.  You shall not, and shall not permit any person or entity to: (i) use our Services on a service bureau, time sharing or any similar basis, or for the benefit of any other person or entity; (ii) alter, enhance or make derivative works of our Services or any content available through the foregoing; or (iii) reverse engineer, reverse assemble or decompile, or otherwise attempt to derive, source code from our Services.

You shall not sell, transfer, publish, disclose, display or otherwise make available our Services including any modifications, enhancements, derivatives and other software and materials provided hereunder by us or copies thereof to others in violation of these Terms.

Unless otherwise noted, all of the content contained in our Services is the property of us and/or our affiliates or licensors and is protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions and other intellectual property laws applicable in India.

All trademarks, service marks, trade names, logos, icons, and domain names, if any, are proprietary to us and/or our affiliates.  Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademarks, service marks, trade names, logos, icons, and domain names displayed on the Site without our written permission.  Your use of the trademarks, service marks, trade names, logos, icons, and domain names displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.  Images displayed on the Site are either used with permission, or are our property, and the use of these images by you or anyone else authorized by you is strictly prohibited.

7. Indemnification

By using our Services, you hereby agree to indemnify and hold harmless us and our officers, directors, managers, members, owners and employees from any claims, damages, losses, liabilities and all costs and expenses of defense (collectively, “Claims”), including without limitation, lawyer’s fees, and any consequential, incidental, special, exemplary, punitive and enhanced damages, resulting directly or indirectly from or arising out of any breach of the Terms hereunder, or any negligent act, error or omission under the Terms hereunder or where such Claims are incurred by reason of any claims, actions, suits or governmental investigations or proceedings by a third party that arises in connection with (i) your posting of any content; (ii) your use of our Services; and/or (iii) any user or other third party’s use of any content that you post to our Services.  At our option, you agree to defend us from any such Claims.  The indemnity obligations hereunder shall survive the termination of these Terms or the delivery of any products or services provided in connection with the Services.

8. Third Party Sites

Our Services may contain links to third party sites, which are independent of us and not under our control.  These links are provided to you as a convenience only, and we are not responsible for the content of any linked third-party site.  In addition, a link to any third-party site does not imply that we endorse or accept any responsibility for the content or use of such site.

9. Disclaimer

Under no circumstances will we be liable for any loss or damage caused by failure of our Services to operate as intended, your reliance on information from our Services, information provided by another user or by your use of our Services.  It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Services.

Our Services and all content on or accessible from our Services are provided “as is” without warranty of any kind, either express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose and non-infringement.  Specifically, but without limitation, we do not warrant that: (i) the information available through our Services is free of errors; (ii) the functions or services provided by our Services will be uninterrupted, secure or free of errors; (iii) defects will be corrected; or (iv) that our servers or the server(s) that make our Services available are free of viruses or other harmful components.

10. Limitation of Liability

In no event shall we be liable to you, any other user of our Services, third party providers or any other person or entity for any special, incidental, punitive, consequential, exemplary or other indirect damages (including, without limitation, damages for loss of profits, loss of data, loss of use or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of our Services, your contact information, content or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages or losses.

11. Release from Liability

In consideration for the Services, you release, on your own behalf and on behalf of each of your past, present and future beneficiaries, heirs, successors and assigns, to the fullest extent permitted by law, us and our past, present and future affiliates, its directors, managers, members, officers, members, employees, representatives, consultants, agents, successors, assigns, affiliates, suppliers and/or distributors from responsibility, liability, claims, demands and/or damages (whether actual, absolute, contingent, liquidated or unliquidated, punitive or consequential) of every kind and nature, known and unknown, arising out of or in any way connected with (i) disputes between or among users; (ii) third party sites, products and services; and (iii) claims relating to the unauthorized access to any data communications or content stored under or relating to your account, including unauthorized use or alteration of such communications or your content.

12. Modifying and Terminating Service; Changes to Terms

We may terminate your access to our Services, in our sole discretion, for any reason and at any time, upon electronic notice to you at your registered email address in accordance with applicable law. You agree that we are not liable to you or any third party for any termination of your access to our Services.  We may change and update our Services from time to time.  We may add or remove features, including without limitation, making free services into paid services and vice versa.  You may terminate these Terms at any time by ceasing to use our Services. Accrued obligations and all provisions of these Terms that by their nature should survive will survive any termination of these Terms.

These Terms may be modified, revised or amended at any time to reflect changes in the law or in RCH India’s business operations. Any changes will be effective only if it is in writing and signed by both the parties.

13. Violations of provisions of Information Technology Act, 2000 and/ or Intermediaries Regulations 2021

No provision hereof shall be construed as violating any provisions of the Information Technology Act or the Rules thereunder (including without restricting the Information Technology Act, 2000)

You shall not use this website or services rendered herein in such manner as to infringe the above. We are not acting as Intermediaries in relation to any of the data covered hereby. Accordingly, you or any other user of this site shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

(i) belongs to another person and to which the user does not have any right;

(ii) is defamatory, obscene, pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

(iii) is harmful to child;

(iv) infringes any patent, trademark, copyright or other proprietary rights;

(v) violates any law for the time being in force;

(vi) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

(vii) impersonates another person;

(viii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;

(ix) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;

(x) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

14. Suggestions

We welcome your feedback, ideas and suggestions (collectively, “Suggestions”).  If you send us any Suggestions, you agree that (i) your Suggestion(s) become our property and you are not owed any compensation in exchange; (ii) none of the Suggestion(s) contain confidential or proprietary information of any third party; (iii) we may use or redistribute Suggestion(s) for any purpose and in any way; (iv) there is no obligation for us to review your Suggestion(s); and (v) we have no obligation to keep any Suggestions confidential.

15. Notice

All notices under these Terms and Conditions shall be sent by registered post or email to the addresses mentioned below:

  • Postal Address:

F4, Sindur Pantheon Plaza, No. 346, Pantheon Road, Egmore, Chennai – 600008

16. Governing Law

These Terms, and any dispute between you and us, shall be governed by the laws of the Republic of India and submit to the exclusive jurisdiction of the courts of the applicable jurisdiction of India.

17. Dispute Resolution

In the event of any Dispute(s) or controversy arising under, or in relation to, this Terms and Conditions, such a Dispute shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The Dispute(s) shall be settled by a sole arbitrator, appointed by both the parties pursuant to the provisions of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be at Chennai, India and the arbitral proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

18. Miscellaneous

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, to any third party without our written consent. These Terms shall bind and inure to the benefit of the parties to these Terms and their respective successors, permitted transferees and permitted assigns.  We and you are independent contractors and are not partners, joint venturers, agents, employees or representatives of the other party. The headings and captions used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.  If any part of these Terms is held to be unlawful, void or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.  The failure of RCH India to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. No Minors

If you are less than 18 years old, you are not authorized to use our Services or Site.

20. For Additional Information

If you have any questions about these Terms, please contact us on the following email address: webadmin@rchserviceindia.com.

21. Acknowledgment

You acknowledge and agree to the aforementioned Terms and Conditions and that it constitutes an agreement between us concerning your use of this website.

Terms of Service, Version Updated, January 1, 2024